Blog
Things we have had to work out properly in order to build this, written down in case they are useful to somebody else working them out too.
Residency tells you where data sits. Sovereignty tells you whose law can compel its production. Under APP 8 that difference is the whole question.
The US CLOUD Act in plain English: what it permits, why an Australian data centre does not put data out of reach, and what to ask vendors about it.
An AI support desk reads text written by strangers and acts on it. What prompt injection looks like on a helpdesk, and the controls that actually help.
Seat-based helpdesk pricing changes who you let near the queue, and bills you most when support is hardest. What per-workspace pricing changes instead.
Evaluating customer support software from Australia: the questions that separate vendors, the ones that waste your time, and how to trial without migrating.