Pricing
Every other support platform charges for each person who logs in, in US dollars, and adds the AI on top. We charge for the desk, in Australian dollars, with the AI in the price. Adding a teammate costs nothing.
Competitor figures are their published list prices converted at current rates, and both add a further per-agent charge for AI. We name the model rather than pinning a number that moves: they charge per seat and meter the AI; we do neither.
A one-person desk. Not a trial — a real tier with real limits.
When support becomes a second person's job.
A working support desk with volume and commitments to keep.
When an auditor, insurer or your largest customer starts asking.
Two or more products applies twenty percent off automatically, which puts Professional at A$47 per month for a desk of up to fifteen people.
All prices in Australian dollars per desk per month, exclusive of GST. Annual billing charges ten months rather than twelve. Fourteen-day trial on any paid tier.
| Personal | Starter | Professional | Business | |
|---|---|---|---|---|
| Price per desk / month | Free | A$29 | A$59 | A$99 |
| Agents included | 1 | 5 | 15 | Unlimited |
| Tickets per month | 100 | 1,000 | Unlimited | Unlimited |
| Email intake | Yes | Yes | Yes | Yes |
| Chat widget | — | Yes | Yes | Yes |
| API and webhooks | — | — | Yes | Yes |
| AI triage and classification | Yes | Yes | Yes | Yes |
| AI reply drafting | — | — | Yes | Yes |
| SLA policies and breach tracking | — | — | Yes | Custom |
| Incident correlation | — | — | Yes | Yes |
| Ticket history retained | 90 days | 1 year | 3 years | Unlimited |
| Audit log export | — | — | Yes | Yes |
| Deletion certificate on exit | — | — | — | Yes |
| Contracted Australian residency | — | — | — | Yes |
| With AndGo bundle (−20%) | Free | A$23 | A$47 | A$79 |
Data is stored and processed in Sydney on every tier, including the free one — that is how the product is built, not a feature you buy. What Business adds is the contractual commitment and the evidence an auditor asks for.
Per-agent pricing comes from before AI did any of the work. It also puts us on the wrong side of our own product: if our triage and drafting are good, you need fewer people — and under per-agent pricing we would earn less precisely when we deliver most. Charging for the desk means we are paid for the work handled, not the headcount required to handle it.
Practically, it means adding a colleague to your support desk costs nothing, so nobody has to weigh whether a teammate is worth a seat licence.
Because charging separately for it made sense when AI was bolted onto a ticketing system. Both major competitors add a further per-agent monthly charge for their AI assistant. Ours is not an add-on — triage runs on every message that arrives, so pricing it separately would mean charging you for the product working.
No. It does not expire and it does not ask for a card. One agent, a hundred tickets a month, with the same AI triage the paid tiers get. It is not self-serve yet, so you ask us and we set it up — usually the same day. If you are one person answering support it may simply be enough, and if it stops being enough it will be because you hired someone, which is the point at which A$29 is easy to justify.
Because you budget in them. The major platforms publish US dollar prices, so an Australian buyer's actual cost moves with the exchange rate between signing and renewal — a variable you did not choose and cannot control. Ours is the number on the invoice.
You can export everything, and on the Business tier we issue a deletion certificate recording what was erased and when. Deleted files remain recoverable in backup for seven days before they are gone permanently — we state that rather than claiming instant erasure, because a certificate that overstates itself is worse than one that explains itself.
We set every desk up ourselves at the moment, including the free one — there is no signup form yet, and we would rather tell you that than have you click a button that does nothing. Write to us and we will have you running, usually the same day. If SupportAndGo is not right for what you need we will say so before you spend anything.